Launch League

Home services · General managers · United States

Run the company without being the company.

For owners who are still the dispatcher, the closer and the fixer, and for the general managers they are handing the business to. Operator-led coaching over video.

What we work on

The handoff that actually holds

We pick the one outcome that matters most in the next 90 days and build toward it. These are the topics that usually come up.

  • Handing the business to a GM

    What the owner keeps, what moves, and how you both know it moved. Decisions, money and customers each need a clear owner.

  • Delegation that sticks

    Writing down what good looks like so the work comes back done, not half done, and not to you.

  • Supervisors and the first hire

    Turning your best tech into a good lead without losing your best tech. Hiring the first person who is not you.

  • One-on-ones and meetings that hold

    A weekly rhythm with the numbers that matter, so problems surface on Monday instead of in an angry call.

  • Dispatch, scheduling and handoffs

    Where jobs fall between the office and the field, and one change that stops the leak.

  • Pricing and the customer experience

    Whether your prices and your follow-up match the company you are trying to become.

How it works

Simple, and accountable

  1. You tell me about the business

    Your trade, your size and what is not working. I read every enquiry myself.

  2. We write down one outcome

    What would be different in 90 days if this worked. No list of twenty things.

  3. We work on it, and I hold you to it

    Sessions over video, specific things to do between them, and a real conversation about what happened.

This is coaching, not legal, tax or HR advice. No results are promised.

Tell me about it

Start with an enquiry

Open to companies based in the United States.

Your trade, roughly how many people work for you, and the one thing that would change the most if it were fixed.

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Questions

Straight answers

Who is this for?
Owners of home service companies who still fix everything themselves, and the general managers, operations managers and office managers they have put in charge, or are about to. It is open to companies based in the United States.
What does it cost?
It is scoped and quoted in writing before anything starts, in US dollars. There is no free call; tell me about the business in the form and I reply personally, usually within two business days.
Do you coach the owner, the GM, or both?
Either, or both together. The hardest part of a handoff is usually the conversation between the two, so I often work with them in the same session.
Have you run a home service company?
I have led operations and growth at a company of more than 100 people, and I coach owners and managers on that kind of work. I am not a plumber or an electrician, and I will not pretend to know your trade. I know how a business that depends on dispatch, crews and customers runs well or does not.
Is it online?
Yes. It runs over video, so it works anywhere in the US. Launch League is based in Chatham-Kent, Ontario, Canada.